Millions of BBVA customers affected by failure of ATMs and mobile app

09/14/2021

Source: Mexico News Daily

The biggest financial institution in Mexico left 24.1 million account holders without access to ATMs, its mobile app or in-store payments on Sunday.

BBVA México’s operating failures were first reported early in the day and continued for almost 20 hours until the late evening. Users were taken by surprise when they tried to take out cash, deposit money or make transfers and were declined. The newspaper El Universal reported that in-store payments were also affected.

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