Complaints on the rise against Mexico’s CFE

08/22/2016 BNamericas

Cuatro Cienegas - Circle of Blue

State power utility CFE is one of the leading Mexican companies when it comes to customer complaints.

Federal consumer protection agency Profeco says 4% of the complaints it fields are against the utility, mainly about its metering system and billing. Complaints against CFE rose to 29,002 last year, 11% higher than in 2014, which in turn saw a 38% rise from 2013.

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